Retail Manager, Ovenly

Retail Manager



Ovenly, New York’s beloved creative bakery, is seeking a motivated Retail Manager to join our growing team. This position will manage day-to-day administrative duties associated with our bakeshop and new location(s), as well as work retail shifts as needed. The ideal candidate will have close attention to detail, creativity, and quick problem solving skills. The position has much opportunity for growth and is full-time, requiring a weekly work schedule of Tuesday through Saturday. Ideal candidates should be positive, outgoing, hardworking, and solution driven.

Hours: Full-time
Days: Tuesday-Saturday

- Organizes markets and other Ovenly outposts
- Coordinates logistics for new location(s)
- Responsible for the successful operation of Ovenly’s retail locations
- Responsible for ensuring bakeshop is kept clean, neat and orderly
- Builds relationships and demonstrates/ensures exemplary customer service for Ovenly patrons, including answering questions and speaking knowledgeably about products
- Resolves patron complaints and concerns; proactively anticipates issues and take steps to remedy potential issues
- Works retail shifts as needed
- Manages bakeshop quality control including, presentation, storage and freshness of baked goods sold for retail, catering, special orders
- Oversees retail/cafe staff, ensuring standards are held to the highest level possible
- Trains new employees and provides ongoing training and refinement for all retail/cafe staff; creates training plans
- Acts as liaison between the cafe, management, and kitchen team, communicating relevant information between teams
- Coordinates weekly and monthly inventory reporting
- Tracks day-to-day sales and plans pars and develops systems for ordering
- Collaborates with managers to increase efficiency and productivity
- Creates plans for growth
- All other duties as required

- College-degree preferred
- Restaurant or bakery experience preferred
- 3+ years management experience
- Self-motivation, great attitude, willingness to learn and provide feedback
- Long-term goals in the food industry
- Hard-working with a problem-solving-focused attitude
- Fluency in English and appropriate paperwork
- Food handlers certificate or immediate willingness to obtain certificate

Please send cover letter and resume to Ovenly is an equal opportunity employer. Salary based on experience. Generous benefits.